IT Managed Support
Managed IT Support – “Experienced Support for your existing IT function”
Glo Networks provide a comprehensive range of computer and network support options tailored to suit any budget.
Whether you require basic telephone support for a particular service or application, or full managed support for your current IT department, Glo Networks have the solution. For those companies which have an in house IT support function we are able to provide a flexible approach to your IT needs, adding additional knowledge and experienced resources when required.
In today’s economic climate, it is absolutely essential that you ensure that your return on expenditure is maximised. With Glo Networks you pay only for those services necessary to keep your IT insfrastructure running efficiently and you are billed accurately for the time taken to undertake these tasks, thereby keeping your IT costs to a minimum.
“The additional support Glo Networks provides to our IT Manager enables us to keep our IT staffing costs to a minimum whilst at the same time ensuring that we can develop our systems to meet our business requirements. The quality of support and the experience that the Glo Networks team provides to us would be difficult to obtain unless we were to employ many more IT staff”.
Gary Dewhurst, Managing Director
Gap Personnel
Based in Bridgend, near Cardiff in South Wales, Glo Networks provide IT Managed Support services to clients in Cardiff, Newport, Bristol and throughout Wales and the UK.
Our IT Managed Support Services include:
- 24/7 remote systems monitoring
- Firewall configuration and monitoring
- Security auditing, monitoring and reporting
- Anti-virus installation and definition updates
- Virus and spyware monitoring and removal
- Server load and performance monitoring
- Remote backups to secure your data
- Access to Glo Help - our online customer helpdesk and portal
- Regular review meetings
- Remote access to your network
- Remote software patching and updates
- User management and administration
- Network specification, design and management
- Implementation of user policies, including Acceptable Use Policy (AUP)
- Hardware specification and acquisition
- Hardware and software installation and maintenance
- Backup hardware available for emergency cover
- Virtual server hosting with Microsoft Hyper-V
- Microsoft Windows Small Business Server and Microsoft Online Services specialists
If you are considering your existing IT support contract or looking to move towards subcontracted IT support away from your current in-house function, we are able to help. Please contact us today and receive a free on site systems consultation.
