News from Glo Networks
Watch out For IT Support scams.
The press and consumer bodies are increasingly warning PC users and small businesses to be vigilant to the ever increasing threat of IT Support scams.
Telephone calls from bogus IT Support companies are being received offering IT support, but their real motive is to con companies and individuals out of money. The PC users are told there are problems with their computers, which could be fixed. After being instructed to download a program that hands over remote control of their computer in order that the caller can install "upgrades and fixes", the PC users are told of a charge of up to £200 for subscription to the PC Protection service just provided. Not surprisingly in the majority of cases the ‘fixed’ computers never had any problems in the first place.
The scam always starts the same way with the caller who has the PC users name and address informing them that they are calling from Microsoft alleging that they have had a report from the user's internet service provider of serious virus problems with their computer.
All PC users should be aware that no company will legitimately cold call you saying they have detected errors on a PC. If you receive a call out of the blue be very careful even if it appears to be from a well known company. Keep to the following guidelines:
- Never provide credit card or bank details, to any cold call.
- Do not go to a website, type anything into a computer, install software or follow any other instruction from someone who you do not have a business relationship with already.
- Make sure you have up to date virus protection and security for your PC.
- Contact your existing IT support before ever installing or running any software not provided by them.
If you would like to receive professional IT Support for your business contact Glo Networks on 0845 5210 140 or via the Contact Us page of our site.
Glo Networks complete major project for leading office furniture company
Glo Networks, the IT support and consultancy services provider, based in Bridgend have recently completed a major project on behalf of TC Group.
TC Group are one of the UK’s leading office furniture and seating companies providing a wide range of office seating, desking, storage, conference and training furniture, exclusively through the trade, to clients across the UK and Europe.
From their main logistics centre based adjacent to the M4/M5 interchange near Bristol, it is now one of the largest suppliers in this sector.
Glo Networks was asked to assist the company in setting up a new division – Logos Fulfilment Services which provides a complete office furniture outsourcing solution for VOW, the largest UK office suppliers wholesaler - by project managing the IT support requirements of the operation.This process included the selection of an ERP (Enterprise Resource Planning) system to drive the operation.
As a result, the project involved a major IT infrastructure update to incorporate the new software being utilised. The infrastructure update included the use of the latest virtual server technology and vital developments in the company’s disaster recovery process.
The ERP software was provided by the Access Group, a specialist in this field and with whom Glo Networks has a close working relationship. The completed IT system interfaces with 4 different systems across 5 separate external companies providing fulfilment, distribution and administration functions.
The project was scheduled to take 8 months to implement, but was completed in 4 months. Glo Networks assisted with the implementation, configuring information transfers between the different companies, the creation of websites displaying product information and providing general IT support to all employees at TC Group and Logos Fulfilment Services.
Dan Wooler, Managing Director of TC Group, commenting on the Glo Networks support, said “The assistance provided by Glo Networks was crucial to the successful implementation of our IT infrastructure for the Logos project. Their ability to ensure that all third parties providing services to run the system were coordinated in a timely and efficient manner and their technical expertise in this field were major reasons for the project’s successful outcome”.
Embroidered & Clothing print specialist “backed up” by IT experts
Glo Networks, the specialist IT support company based in Bridgend has announced that it has recently assisted one the best known and well established embroidery and printing specialists in Wales – Cardiff Embroidery. The business partnership is the result of further rapid expansion of its customer base both in Wales and beyond.
Cardiff Embroidery is one of Wales' largest embroidery companies and has been in business for over 24 years providing embroidered clothing and promotional materials to businesses, sports clubs and the public from its busy showroom based in Bessemer Road, Cardiff.
Having gone through many changes over the years , the company recently turned its focus on ensuring that the back office technology to support its growing business was not only brought up to date but also assisted in the efforts of the company to ensure that service standards were maximised at all times.
Glo Networks transferred all existing data, emails and third party software to a new Small Business 2011 server on hardware which has technology that lets Glo Networks communicate with the server even when it is turned off, allowing important updates and remedial work to be undertaken without impacting on the business.
As with most companies, the importance of backing up all work is paramount and Glo Networks installed an online automatic backup solution which allows backup of customer data using a schedule to fit with the client’s needs. All data is encrypted when transferred, ensuring the security of this information .The backed up data is stored in the cloud. Physically it sits on a number of servers, in a number of high security data centres, around the world.
Finally, to ensure that Cardiff Embroidery have assistance ongoing they have access to the GloHelp online support desk which allows a client to log all problems. A Glo Networks engineer can instantly pick up these issues and in the majority of cases rectify the fault remotely online, preventing the need for a costly visit onsite.
As a result of this remote support facility, the customer service standards provided by Glo networks is exceptional with issues placed on the Glo Help system being commenced within 3 minutes of receipt (current average time) and the Average Fix Time, the average time taken to fix issues after Glo Networks have commenced work on the problem currently being 10 minutes.
Adrian Waters, General Manager of Cardiff Embroidery commenting on the new business relationship with Glo Networks said “We were very impressed by the way the whole change over ran so smoothly, as it was important to us that we lost no downtime as this would have impacted directly on our business. In the end we experienced no downtime and the level of support we now receive with our IT systems via Glo Networks allows us to get on with running the business knowing that we can rely on them to maximise our systems performance”.
PHOTO - LEFT TO RIGHT Adrian Waters, General Manager, Cardiff Embroidery and Chris Connor, Managing Director, Glo Networks.
Cloud computing transforming IT infrastructures in business
In recent weeks Apple has announced, their new online cloud service designed to allow individuals to switch between computers with more ease. iCloud users are able to store photos, music, calendars and email all in the cloud, allowing them to effectively access data from any computer they login to, as well as selected mobile devices.
Whilst iCloud is new, the concept has been around in the business community for some time. Since the launch of Glo Networks in 2007, we have been virtualising and hosting servers and desktops in the cloud for our business customers, allowing for the same experience as the iCloud provides, but with the familiar interface of a normal computer.
Cloud computing and storage offers a powerful IT strategy that can make business systems leaner, more flexible and cost effective. It also provides major benefits that are essential for IT decision makers. So how do you choose the correct infrastructure with the highest security measures?
IT decision makers must choose a provider that delivers:
- the correct controls
- security standards
- Data protection assurance preventing the risk of online threats
Cloud computing – A summary
Cloud computing has transformed IT infrastructure with innovative virtualisation technologies. The cloud removes the complexity of managing IT infrastructures, increases mobility (and sometimes performance), security levels, as well as reducing costs when setup correctly.
- Reduced capital expenditure
- Lower maintenance overheads
- Improved security and data protection
- Infinite system scalability
- Enhanced performance
- Increased business flexibility
If you are looking to ensure your business makes the most of Cloud Computing or wish to review your current IT system requirements contact Glo Networks on 0845 5210 140 or use our Contact Us page to discuss your current business IT problem without obligation.
Long term contracts – impact on business
When choosing a solicitor, financial adviser, accountant, marketing agency or other business support company, the factors that influence a buyer’s choice usually involves reviewing their experience and knowledge, but equally involves building a relationship with them prior to and during initial business dealings.
A company when choosing a supplier also needs to avoid being placed under severe terms, where for example restrictions are imposed to prevent a business transferring away from a supplier if for any reason they are dissatisfied with their service, costs or indeed if the relationship breaks down completely.
Oliver Williams, of SRBlegal LLP, a firm of Solicitors in South Wales, is seeing the number of companies tied into long term contracts increase. There are more and more enquiries regarding disputes with suppliers. More often, the issues arise as a result of poor communication between the two organisations, with one ultimately wishing to exit its contract because of poor service or the complete breakdown in a relationship.
Oliver Williams comments “Clients need to look very carefully at a supplier’s request to enter into a contract for a long period. Clients should question why a supplier requires such a commitment to be made. Of course, if there was a substantial investment to be made by the supplier in setting up the support service then perhaps such a contract would be justifiable. However, with many business support services, the introduction of new technology and the use of outsourced consultants allow a supplier to provide services to SME’s without the need for the deployment of significant new resources. As well as looking at a supplier’s experience and technical expertise, clients should really consider how easy it is to change suppliers if required”.
Before you sign any contract, you need to double-check the details written into the supplier’s contract and its accompanying documents. This should include that there are no vaguely worded provisions, exclusions or limitations in the contract which could give rise to problems later; details of services that your company will receive; remedies for breach, exclusion of liability clauses, force majeure clauses, and most importantly conditions where you can terminate the contract and what notice has to be given.
In the IT support services sector, the freedom to change suppliers once engaged has been severely restricted. This is due to the long contracts that the majority of IT Support companies insist on implementing when signing on a new client. Typically these contracts can range from anything from 1 to 3 years, leaving a business tied in to a contract, where often the only way out is to pay a large break fee or indeed to pay the contract in full.
Chris Connor Managing Director of IT Support Services company, Glo Networks, is one of a few major IT Support companies that do not use contracts to tie companies into their services. Glo networks ethical business principles rely on ensuring that a business is able to walk away at anytime if they are not happy with the service they are receiving
Chris Connor states “The problem with such long term contracts is that it makes companies lazy in the way they handle customer needs, as the dissatisfied customer cannot take any real action to improve any adverse situation. As we do not have any fixed term contracts we work very hard at all times to make sure customers receive the very best service, if they don’t we could lose their business. As a result, our response times to customer requests for assistance is under 10 minutes and more impressively since we launched the company in 2006, we have a 100% customer retention record, despite the fact that customers can walk away at anytime without penalty. I think that really says it all about the way we have to operate in the best interest of customers and as a result it makes a significant difference to the service our customers receive”.
The Future Tech Seminars - from Glo Networks
How to keep one step ahead in business is always key to ensuring that you remain competitive. This applies to many different aspects of a company’s operation but one area which is essential to ensure your business remains efficient and customer focused is the correct implementation and development of IT systems to give a competitive advantage.
In conjunction with Glo Networks, the Bridgend based IT Support and Consultancy Services company www.glo-networks.com , the South Wales Chamber is running a series of networking and information events – The Future Tech Seminars.
This series will focus on a variety of different topics which are crucial to SMEs and which can make a real difference to your business. Don’t worry, these events are not specifically targeted at IT Managers and their staff, but would also be especially helpful to:
- Managing Directors
- Finance Directors
- Operations Managers
- Business Owners
- Marketing and Sales Managers
- Customer Service Managers and Team Leaders
- Consultants and Advisers
- Individuals with an interest in IT or corporate efficiency
The first three Future Tech networking seminars are:
Green IT – Visions of a greener future - presented by Ian Brooks – Sustainability Consultant, IBM
Chambers of Commerce Business Exhibition, Celtic Manor Hotel, Newport 22nd September 2010
Discover how Green IT practices are helping companies across the UK to reduce costs, energy and their environmental impact. Discover how to:
- Plan or update IT infrastructure to be energy efficient, comply with government and industry regulations
- Implement Virtualisation- Increase server utilisation by consolidating workloads onto fewer servers, thereby lowering your IT maintenance costs
- Reduce energy consumption in a Green IT environment
Are you ready to respond? Is your organisation ready to do ‘more with less’? - Presented by Patrick Nash, CEO - Connect Assist
Park House Club, Cardiff – Tuesday 19th October 2010 - 5.00pm
SMEs have shouldered the brunt of the recession and although the economy may be improving, public sector cuts are going to have a big impact on the private sector – and the brunt of this may well be borne by SMEs again. As contractors demand ‘more for less’, Patrick Nash will discuss how companies can use customer experience technology to deliver services and engage people online – thereby managing increasing demand for less cost.
Patrick Nash is an engaging entrepreneur and speaker who set up Connect Assist four years ago. The company helps organisations in the private, public and third sectors improve the quality and efficiency of their services and operations, using technology, lean methodology and smart thinking. This session will highlight some case studies and demonstrate some technology to create a lively discussion.
Cloud Computing – A Case Study - presented by Chris Connor, Glo Networks and Jon Stacey, Partner at Riley Chartered Accountants.
Legacy Cardiff International Hotel, Junction 32/M4 Merthyr Road, Tongwynlais, Cardiff - Wednesday 10th November 2010 - 5.00pm
Riley have been enthusiastic adopters of Cloud Computing. The ability to communicate as a team with their customers is paramount to the firm as is the recording and storing of information in the most efficient and accessible format. Hear how “Cloud Computing” radically changed this organisations business practices and the positive impact it achieved from making the change.
For full details contact Glo Networks on 0845 5210 140 or visit their website www.glo-networks.com. Entry to all events is FREE.
There must be another way! Only Microsoft – think again!
Sometimes you have to think out of the box to achieve the most surprising benefits and this is often the case when making decisions in respect of your IT systems and software.
The majority of companies take the orthodox route and choose Microsoft for their email and back office suite requirements but there are alternatives that many companies are now finding are more cost effective and which provide them with similar functionality to the traditional offering from Microsoft.
Increasing numbers of our clients are now looking at other solutions and this has seen many of them migrating e-mail, calendars and instant messaging to Google. The migration process is easily undertaken allowing communication IT processes to be switched to web-browser access without any “pain”. For more information read about our client’s experience here
What are the advantages in changing to Google?
- As it is web browser based all information becomes immediately accessible from anywhere in the world from any computer or device with an Internet connection
- The Google APPS solution allows the storage of templates for letters, spreadsheets and many other management tools without the requirement to purchase any hardware or software
- Significant cost savings – a typical 20 user company using Microsoft emails and Office software can cost in the region of £20,000 whilst using the Google alternative could cost as little as £4000
- No requirement for an office-based back-up solution
- No issues with software updates
If you’re thinking of reviewing your office systems, take time to consider all the options. There are increasingly more options available as cloud computing breaks new ground and provides greater flexibility to business owners.
Becoming a Green Office is as easy as A B C
Chris Gledhill is the Managing Director of Future Directions. Chris is a science graduate with post graduate qualifications in Management Studies, and Ecology and Behaviour. Chris established Future Directions in 2009 following a 30 year career. He has experienced aspects of environmental and tourism challenges at all levels- from a countryside ranger dealing with front-line issues, to land management balancing the many different needs, constraints and customer demands with the hard realities of managing to a budget, to most recently as a CEO of a National Park Authority, dealing with the strategic and tactical goals of a large organisation. Chris has extensive experience working across the public, private and voluntary sectors engaging with them on a variety of projects including rural development, conservation, tourism and destination management.
In a recent editorial on Green IT - see below - Chris discussed various issues impacting on business and the support Glo Networks can provide in these areas:
Several years ago I attended a seminar on the paperless office. It was a fascinating presentation and I was really taken by what could be done to become more sustainable in the ways that we operate while significantly reducing our environmental footprint. However, as most of the audience were thinking about what steps we could take to eliminate paper, one wag at the back of the room called out “you stand as much chance of having a paperless office as having a paperless loo!” As I visit businesses today to conduct environmental reviews and audits, I can’t fail to see that our joker in the pack’s prediction is sadly still very much the norm. Many offices today are not maximising on the use of modern technology and are still using inefficient and energy consuming IT in their day to day operations and don’t stop to think what steps they can take to green their office.
It doesn’t matter what the size of the office is, there are significant benefits to running a Green Office. Some of these include;
- An energy efficient office helps reduce waste and reduces pollution.
- Introducing energy efficient IT such as Virtual servers can save as much as 80% on energy consumption costs and bring other valuable efficiency savings
- By reducing waste you save money. Waste includes the electricity, heat and water that you don’t need to use!
- Reductions in your CO2 emissions by using less electricity and changing to a green power supplier
- By switching off office equipment when not being used significantly reduces your power consumption.
- Eliminating or reducing your paper consumption not only saves money, it saves trees as well. If you have to print, print double sided copies, it reduces your paper consumption by half. How much do you spend on paper and printer inks alone each year?
- Involve everyone and you and your team will feel good about helping to reduce costs, waste and Green House Gas Emissions.
- Having one over on your competitors and being a more attractive choice in the supply chain
Becoming a green office sounds a no brainer, so why are so few offices doing it? The standard office I see has the usual desks complete with in/out tray, adjacent filing cabinets and printing facility, and a room dedicated to the storage of servers, the purpose of which for most employees is shrouded in mystery and where few staff venture!. This is what we generally expect an office to be like. But could it be different? If we don’t experience any different examples of office life, is it likely that we will change our attitude to the way that we can work?
Well one business I worked with recently was the exact opposite of the norm. There was not a printer, filing cabinet or piece of paper in sight. Glo Networks is a technology company, providing IT business support and consultancy. From the outset of establishing the business the Managing Director made a commitment that the company would operate paperless offices and this is built in to the corporate behaviour for all employees. Any incoming paper documents are scanned and shredded within an hour of receipt. Occasionally they have to send paper documents out as some organisations still refuse to accept digital documents, but in any one year they still use less than one ream of paper. The majority of their cash transactions are carried out using digital banking and every customer is encouraged to do likewise. But the commitment doesn’t stop there. The business measures its energy and water consumption and works hard to eliminate waste. Its recent environmental review highlighted its commitment when working with their clients to encourage an environmental approach. This is reflected in their newly adopted Environmental Policy. They want to be seen as a model for others to follow and in doing so are encouraging their clients to adopt a green approach.
In carrying out their recent environmental review, I asked their MD Chris Connor how they encourage their clients to go green he said, “When we’ve chatted to customers about being greener they’ve never been that interested. I suppose it’s still an emerging thought process that many managers / owners haven’t appreciated yet. However when we have explained the real benefits to them which include lower energy bills, reduced costs, more efficient use of technology and the more effective use of office space they are keen to embrace the Green IT concept. For example, we’ve just carried out a project to remove six physical servers from a customer’s premises and replace them with two rented, hosted server in a UK data centre. They’re saving money, getting a faster system, saving office space and cutting down on their energy consumption by as much as 80%.”
Chris Connor is quick to point out that operating a Green IT policy involves a variety of energy saving as well as money saving initiatives. “When we deploy desktop PCs for our clients we ensure that power-saving features, such as turning off the monitor and powering down the hard disks, are turned on. If only more businesses would commission an environmental review they would be able to see how they could improve their energy and environmental performance and reduce their costs.
In addition, we ensure that everything we do with the machines that we dispose of is compliant with the WEEE directive; we also have a green purchasing policy and are working closely with our hardware providers to provide greener products. We only replace equipment with new technology that has a smaller footprint and is compliant with the Energy Star standard”.
By far the most dramatic impact of greener IT for businesses is the use of IT virtualisation.
Virtualisation enables multiple operating systems to run on a single server. Server virtualisation improves IT asset utilisation and creates a resilient IT infrastructure that can quickly adapt to a company’s IT requirements. A typical room housing standard servers and storage facilities would require a data centre 10 times the size of a virtual server. By creating a virtualised environment savings of typically around 80% can be achieved.
The average server in operation within a business operates at only ten percent of its processing capacity, while using 80% of its maximum power.
Virtualisation reduces this inefficiency, as multiple virtual servers can run on a single piece of hardware. As a result, a business implementing a virtual server can operate at a fraction of the same power usage, heat production and floor space of single application servers. It provides a cost-effective and efficient method of conserving energy and space.
Another significant IT development over recent years is the introduction of Remote Working. This provides enormous benefits to a company whilst at the same time providing tremendous environmental benefits by reducing traffic congestion, fuel bills and office space requirements. In addition remote working has shown to be a great tool for recruiting and retention can reduce absenteeism and even curb stress-related illnesses. Many companies with remote employees report that they work an average of an hour more per day. And when disaster strikes whether its snow or ash clouds and staff are stuck at home or in the Caribbean they can still carry on working regardless ensuring sales are not lost and no detrimental impact on customer service is experienced.
In conducting the environmental review of this IT business I was impressed by the way the consideration of their impact on the environment was central to all their work practices and reflected in corporate behaviour. It was very clear that they had adopted an attitude that in everything that they did, they wanted to minimise their impact on the environment and in doing so this was reflected in their corporate behaviour. This behaviour is extended to their commitment to assist their clients to take those first steps in recognising that an environmental approach can reduce waste and save money.
Reducing our use of paper in the office is only the tip of the iceberg. The real savings to businesses come from a sea change in our attitude to the way that we work and deploy IT equipment in the office. This does require a commitment from managers/owners to review their environmental and energy performance. For many businesses this will require a change in office behaviour and the way we work, but when weighed up with the significant environmental and economic benefits it has to be a win-win situation. Who else is prepared to join with the growing number of businesses who have made the commitment to change their office behaviour and attitude to making a “greener” office a success?
Glo looking for new Team Members!
Here at Glo Networks the past few months have been full of new projects, new customers and all the fun that come with them. We certainly appreciate the business and as a team we all enjoy being kept on our toes with new and interesting challenges, however we also want to maintain the standard of excellence that we strive for in all our work. In order to keep growing as a company and keep all our customers 110% satisfied with our service we are looking to expand our team.
We are looking for the right technical person to join our team, ideally this person would have experience in some of the following:
- Microsoft software, primarily current desktop and server OSs
- Hypervisor technologies, in particular Hyper-V
- Structuring SQL queries and Powershell scripts
- Programming in PHP and ASP
- Must have fantastic people skills
Though we're also not adverse to taking on an enthusiastic person willing and prepared to learn the lot!
The position is full time; working from your home office. The only requirements are you must have access to a vehicle and you must have an active internet connection.
If any of the above sounds interesting and you'd like to know more than please email a copy of your CV to firstname.lastname@example.org
We look forward to hearing from you!
Apple's iPad breaks Internet!!
Apple's iPad launch was of such interest that it literally brought the Internet to a near-standstill.
While the launch of the iPad was taking place, IT departments across the country were frantically trying to get their servers back up and running. The impact of the launch caused Twitter to grind slowly to almost a halt and Twitter has reluctantly confirmed there was a problem, indicating it was trying to highlight the "source"
PC World was also caught out by the days events as they rely on the Cover It Live platform which is used to power live events, which again came to a virtual stop for almost 30 minutes. The problems seem to have been caused by the traffic for the event being twice as much as past live event broadcasts.
Problems were even felt by Internet service providers, many of whom told customers that the iPad launch was literally bringing the Internet to its knees.
Glo Networks drives business growth
IT Support Services company – Glo Networks - has announced a major new branding and marketing initiative to assist in their further growth in Wales and the West Country.
The Bridgend based company has since its formation in 2007 seen rapid growth through the acquisition of new clients across the region. Offering IT Support services through onsite technical support and remotely via their online monitoring and resolution system - Glo Help - the company provide a quality helpdesk support facility to SMEs through a team of experienced IT consultants, available 24/7 – 365 days a year.
Following a review of its business strategy undertaken in 2009, Glo Networks have embarked on an ambitious marketing initiative including a significant rebranding project designed to communicate the advantages of the Glo Networks service. Chris Connor, Managing Director at Glo Networks explains “The service we provide to our clients is exceptional and typically we have been able to cut our customers IT Support costs by over 50%. This is the result of ensuring our clients systems are set up correctly in the first place to manage their day to day requirements and also by using our online remote IT Support service which can identify issues before they occur.”
Incredibly the company has a 100% customer retention record since its formation, with clients all recognising the quality of service and value for money they receive through the Glo Networks support. The marketing strategy initiative has seen the company introduce a revitalised branding communications strategy to highlight these service quality standards and this includes the launch of a new website and plans to extend further its distribution channels through strategic alliances with other IT related businesses across the region.
To assist in the implementation of this strategy the company has appointed Cardiff based integrated marketing agency – Stepping Stones Marketing Solutions. Paul James, Managing Director of the agency commented “The opportunities for the company in the present market are excellent. Many SMEs are looking to cut costs in areas such as IT Support whilst at the same time make their operations and processes more efficient and robust by maximising the use of their IT systems across their business. Glo Networks has an excellent record in achieving cost reductions for its clients and its 100% client retention is a remarkable achievement in this industry”.
8 days a year wasted fixing computer problems
Following a survey of UK computer users undertaken by Microsoft, it has been revealed that people in the UK waste up to 8 days a year at work and at home dealing with computer problems.
All the day-to-day irritations faced by computer users were reported in the survey with users reporting that they get most annoyed with:
- Waiting for computers to load
- Searching fro files
- and the battery in a laptop running out
- Pop ups
- Installing new programs
- Printer issues
- Internet security threats
Not surprisingly 20% of users took their anger out on their keyboard or mouse and over 30% shouted at their computer. In the UK, users suggested that they wasted as much as 30 minutes a day dealing with computer related problems.
Glo Networks IT Support Services aims to alleviate this strife and worry by ensuring that any problems with PCs in the workplace are highlighted and fixed immediately by the use of their Glo Help remote support facility. The system allows Glo Network IT consultants to log on remotely to a companies IT network and identify problems and provide immediate solutions - thereby saving a company significant time and money.
Winter Freeze – Wales needs to continue development of remote working to keep business open.
The winter weather is beginning to take its toll on Welsh business as staff remain at home stretching company resources to keep offices, call centres, retail outlets and distribution hubs operating as normal.
Disruption caused by the heavy snowfall could cost UK businesses about £1bn, business groups have estimated. The Federation of Small Businesses (FSB) estimated 20% of the UK's working population, or 6.4 million people, did not make it to work in the recent bad weather.
A leading Welsh IT expert, Chris Connor from It Support Services Company Glo Networks thinks that much of the problems caused by the snow could be eliminated if Welsh companies implemented more flexible remote working practices.
So what stops companies implementing such innovative practices? Chris Connor says “It’s usually the misplaced perception that it is very costly or a lack of knowledge of how to implement remote working effectively. In order to consider remote working properly the first step is always for the company to recognise the benefits.
Companies who use remote working use a variety of ways to assist keeping their business running smoothly. This includes the use of webmail and remote access to all files and bespoke company systems that allow correspondence and communication to distribution depots, suppliers and customers. Just providing remote working on a piecemeal basis often causes more problems. Companies must have their remote working practices laid down so that the operation of the company’s key business processes continues as normal. Most companies have the technology in place already to operate remotely but either don’t know it or have it set up incorrectly”.
In addition to the impact on production other important aspects of business including sales and invoicing are all affected by bad weather disruptions. Chris Connor believes that every successful company will have a continuity plan for prolonged periods where access to premises is affected. “Companies should always consider the data that is vital for people, processes and technology. Remote working can ensure the majority of companies keep open for business.”
A previous study undertaken by YouGov and mobile phone firm Orange, in 2009 confirmed that around 30% of companies in the Welsh capital said they allowed their workers to operate remotely. The study also confirmed that remote workers in Wales were also provided with an array of technology to assist in remote working - 58% have laptops, 50% have mobile phones, 17% have smartphones like BlackBerry handsets and 39% have broadband internet access.
Glo Networks develop strategic alliances
Glo Networks has developed excellent relationships with a variety of companies (in the IT sector and beyond) to work together in developing business opportunities across the UK.
The Glo Networks IT Support Services have been found by many business to business companies to be an excellent added value service which they are able to offer to their existing client base. If you would like to discuss how your business could work in conjunction with Glo Networks to provide additional services to your clients please call Chris Connor on 0845 5210 140 or click here for further contact details.
- Support for your IT Department
- Vital back-up for your IT Manager
- Fixed contract IT support
- Pay-as-you-go service available
- Remote support from Glo Help
- Complete IT support Helpdesk
- Strategic IT management
- Onsite visits
- Skilled engineers
- Remote support from Glo Help
- Strategic IT management
- Disaster recovery
- New technology review
- Technology security audits
- IT system reviews