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Customer Service Statistics
At Glo Networks we work very hard to ensure that the levels of service customers receive are the very best in the industry. Whatever your issue we treat all problems reported to our helpdesk as a priority, answering all telephone calls within 10 seconds and commencing all online requests within 10 minutes ( our monthly averages are shown below) .
The statistics cover three areas which help us monitor our core customer service standards:
- Average Response Times - this is the average time taken to start working on a customer issue logged via our online Glo Help service desk.
- Average Customer Calls - This is the average number of calls made by a client (company) over a month.
- Average Fix Time - This is the average time taken to fix issues after we have commenced work on the problem.
- If you would like to experience IT support providing such a high quality customer service experience please contact us today to discuss your requirements further.
| Month | Average Response Time | Average Customer Calls | Average Fix Time |
|---|---|---|---|
| November 2011 | 3mins | 15 | 17mins |
| October 2011 | 5mins | 13 | 20mins |
| September 2011 | 5mins | 21 | 18mins |
| August 2011 | 3mins | 16 | 7mins |
| July 2011 | 4mins | 16 | 10mins |
| June 2011 | 4mins | 17 | 9mins |
